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Configuration of up to 25 nodes in InfraStruXure CentralMultiple levels of serviceWith the option of packages or individual service components, our services are structured to allow you to pick and choose what you would like APC to do for you.Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.

The EcoStruxure IT Expert Software as a Service (ITE) Onboarding Package provides professional guidance to help customers adopt, configure, and align IT Expert with their business objectives. This service is led by experienced Schneider Electric Customer Success and Onboarding Managers, acting as the primary contact for the customer, and using various communication channels. Throughout the four-week duration, the Customer Success guides customers through typical onboarding activities remotely, allowing flexibility in tailoring interactions to specific challenges. At the end of the onboarding period, a comprehensive review of objectives is conducted and a project summary is delivered to the customer. The package includes kickoff meetings, weekly status updates, remote training sessions, and a final review meeting to ensure successful onboarding.

EcoStruxure IT Data Center Expert provides remote monitoring and management capabilities for your data center. 25 surveillance licenses (25 nodes) enhances your data center security by enabling the NetBotz video recording capability within your DCE. Node licenses can be purchased in different amounts as perpetual licenses which can be added to your DCE on-the-fly. Centrally manage your physical and environmental monitoring devices and see video of events as they happen

APC SCHNEIDER DATA CENTER EXPERT

APC SCHNEIDER DATA CENTER EXPERT 500 NODE LIC KEY SUB

Digital license, UPS Network Management Cards, 3Y Support Contract License, 1 PDU device, access new features, enhancements, and security updates

Digital license, UPS Network Management Cards, 6Y Support Contract License, 1 Smart-UPS device, access new features, enhancements and security updates

Digital license, PowerChute Network Shutdown for Virtualization and HCI, 5 year license

A cloud-based, vendor agnostic, secure solution that enables wherever-you-go monitoring and visibility into your IT physical infrastructureExtendable architectureAvailable node and application license keys extend the capabilities of the platform allowing it to grow to meet changing business needs.Remote monitoring supportWeb-based service that serves as a second set of eyes into the health of a company's physical infrastructure. Experienced professionals work non-stop to provide 24-hour monitoring and to help diagnose problems before they become critical.Encrypted communications2048 bit RSA certificate and data is encrypted in transit using 256 bit AES encryption. EcoStruxure IT Gateway uses an outbound connection through Port 443, and only communicates to EcoStruxure IT cloud using 40.84.62.190 and 23.99.90.28.Event NotificationsReceive real-time event notifications that minimize response times to critical physical infrastructure situations, reduce mean time to repair, improve efficiency, and maximize uptime.Unified consoleCustomizable Windows and Linux client application enables instant access from any browser or mobile deviceAlarm ConsolidationReduces erroneous alarms and decreases MTTR by detecting the root cause in minutes.Cloud-based monitoringMaintain uptime for local edge and distributed environments and check the status of your physical infrastructure equipment from a centralized view, ensuring peace of mind whether onsite or remote.Centralized Inventory ManagementObtain Immediate and detailed visibility of all physical infrastructure devices by geography or customizable location.Multi-vendor device supportExtensive multi-vendor support for monitoring networked SNMP, MODBUS and Redfish devices. Enables visibility of devices through threshold alert notifications, data trending and reporting.AssessmentDetermine patterns of healthy behavior and provide a scorecard using analytics and machine learning to identify which devices require attention.BenchmarkingCompare your devices performance against the total population of similar devices in the industry.Auto-discoveryReduces the time needed to install and deploy physical infrastructure devices by automatically detecting manageable devices on your network.Automatic updates and backupsUpdates and backups are automatically applied to always provide the most current solution.Private networkingReduce IP addresses needed on the public network to manage devices, by placing them on an isolated secure network.Graphical trending analysisAccess current and historic data for any device or group of devices. Plot and graph multiple data points in a logical correlation to visualize potential hazardous trends.Custom reportingCreate, save and schedule user-defined reports for ease of data collection, distribution and analysis.Centralized Alert RepositoryAccess historical alerts from several appliances through one central database. Sort alerts by type, date, appliance, and/or device group.